Refund and Cancellation Policy
We are committed to providing high-quality plugins and ensuring customer satisfaction. Please review our refund and cancellation policy for plugin products below:
Refund Eligibility:
- Refund requests must be made within 30 days of the original purchase date.
- To be eligible for a refund, you must provide a valid reason for the refund request, such as the plugin not functioning as described or major defects that cannot be resolved.
- Refunds are not granted for change of mind or purchasing the wrong product.
Non-Refundable Circumstances:
- Refunds will not be provided for plugins that have been modified, customized, or altered in any way by the customer.
- If a plugin issue is caused by third-party software, a refund will not be granted.
- Refunds are not available for subscription renewals.
Cancellation Policy:
- You can cancel your subscription to our plugins at any time. The cancellation will take effect at the end of the current billing cycle.
- No partial refunds will be provided for the remaining period of the subscription once canceled.
Requesting a Refund:
- To request a refund, please contact our support team with your order details and a description of the issue.
- Our team will review your request and notify you of the approval or rejection of your refund.
Refund Process:
- If your refund request is approved, we will process the refund within 7-10 business days.
- Refunds will be credited to the original payment method used during the purchase.
Product Updates and Support:
- Refunds do not include future updates or support for the plugin.
- If you continue to use the plugin after a refund has been issued, you will need to purchase a new license to receive updates and support.
Contact Us:
- If you have any questions about our refund and cancellation policy, please contact our support team for assistance. support@ibsofts.com
